Hold down Shift-Alt/ Shift-Option while Premiere Pro is starting.Steps to reset preferences and plug-in cache together Release the Alt key/ Option key when splash screen appears.While launching Premiere Pro, press Alt in Windows OS and press Option in macOS.However, resetting preferences will remove any customization you had applied to the program, such as brightness of user interface, labels color, length of default transitions, etc. It wipes off the recent directories in the program, without affecting video projects. Whenever Premiere Pro has a problem in playing video, first try to restart/reset the program. These may be interfering with smooth functioning of Premiere Pro on your computer. Restarting computer can fix incomplete updates/ installations, overheating, hardware or video driver glitches. The program shows yellow ‘Media pending’ imageįigure: Premiere Pro shows ‘Media pending’ image.The program won’t play video in Timeline.
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